Privacy Policy

1. Company Information

This Privacy Policy is provided by MeloTools, a digital services platform dedicated to image optimization and conversion.

Contact Information:

• Email: support@mails.melotools.com
• Website: melotools.com

2. Policy Overview

We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information. This Privacy Policy explains our data practices in compliance with applicable privacy regulations including GDPR, CCPA, and other relevant privacy laws.

By accessing and using MeloTools, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices.

3. Information We Collect

We collect information in the following limited ways:

• Contact Form Data: Name, email address, and message content when you voluntarily complete contact forms
• Account Information: Email address, username, and profile information if you create an account (optional)
• Image Files: Temporary storage of uploaded images during conversion processing
• Usage Data: Page views, clicks, browser type, IP address (anonymized), and device information via analytics services
• Cookies and Identifiers: Session cookies, analytics cookies, and ad serving identifiers

4. Information We Do NOT Collect

MeloTools is designed to minimize data collection. We explicitly do NOT:

• Require account creation or login to use image conversion tools
• Collect credit card or payment information directly (handled by payment processors)
• Permanently store uploaded images or conversion history
• Track your behavior across other websites
• Access, view, or analyze the content of your images
• Share personally identifiable information with third parties for marketing

5. Data Handling: Uploaded Files

When you upload images to MeloTools:

• Browser Processing: Whenever possible, your files are processed entirely in your browser without being sent to our servers
• Server Processing: If server-side processing is required, files are temporarily stored in a secure environment
• Automatic Deletion: Temporary files are automatically deleted within 30 minutes of upload
• No Analysis: We do not examine, categorize, or analyze image contents
• Encryption: All file transfers use HTTPS encryption

6. How We Use Your Information

We use collected information for the following purposes:

• Service Provision: To provide, maintain, and improve MeloTools functionality
• Communication: To respond to your inquiries, support requests, and feedback
• Analytics: To understand how users interact with our service and optimize user experience
• Security: To detect, prevent, and address fraud, abuse, and security incidents
• Compliance: To comply with legal obligations and enforce our Terms of Service
• Marketing: To send service updates and feature announcements (you can opt out anytime)

7. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Session Cookies: To maintain your preferences and login status
• Analytics Cookies: Google Analytics to measure page views, bounce rates, and user journeys (anonymized, no personal identification)
• Ad Cookies: Google AdSense and other ad networks for relevant advertising
• Essential Cookies: For site security, fraud prevention, and functionality

Cookie Consent: We respect browser "Do Not Track" signals. You can disable cookies in your browser settings, though this may affect certain features. By continuing to use our service, you consent to our cookie usage.

8. Third-Party Services and Sharing

We may share information with the following types of third parties:

• Analytics Providers: Google Analytics (anonymized data only)
• Ad Networks: Google AdSense, and other ad networks for targeted advertising
• Email Services: Support providers for customer communication
• Payment Processors: For subscription and transaction processing
• Service Providers: Cloud hosting providers for secure data storage

All third parties are contractually obligated to maintain confidentiality and use data only for providing our services. We do not sell personal data to third parties for marketing purposes.

9. Data Security and Protection

We implement comprehensive security measures:

• HTTPS Encryption: All data transmitted to/from MeloTools is encrypted using TLS 1.2+
• Access Controls: Limited employee access to personal data on a need-to-know basis
• Regular Updates: Continuous security patching and vulnerability assessments
• Data Retention: Minimal retention policies with automatic deletion of unnecessary data
• Monitoring: 24/7 security monitoring for unauthorized access attempts

However, no security system is 100% secure. While we implement industry-standard protections, we cannot guarantee absolute security. We encourage users to employ strong passwords and keep devices updated with security patches.

10. Your Rights and Choices

Depending on your location, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction or update of inaccurate data
• Deletion: Request deletion of your personal data (right to be forgotten)
• Portability: Request your data in a portable, machine-readable format
• Opt-Out: Opt-out of marketing communications and non-essential cookies
• Objection: Object to processing of your data for specific purposes

To exercise any of these rights, email us at support@mails.melotools.com with your request. We will respond within 30 days.

11. GDPR Compliance (EU Users)

For users in the European Union, we comply with the General Data Protection Regulation (GDPR):

• Legal Basis: We process data based on explicit consent, legitimate business interests, and contract performance
• Consent: You can withdraw consent at any time by contacting us
• Data Protection Officer: Contact support@mails.melotools.com for privacy inquiries
• Data Processing Agreements: We have signed Data Processing Agreements with all data processors
• Transfers: Any international data transfers comply with GDPR Chapter 5 requirements

12. CCPA Compliance (California Users)

For California residents, we comply with the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to know what personal information is collected, used, and shared
• Right to Delete: Request deletion of personal information we have collected
• Right to Opt-Out: Opt-out of the sale or sharing of your personal information
• Right to Non-Discrimination: We do not discriminate against you for exercising your privacy rights
• Authorized Agents: You may designate an authorized agent to make requests on your behalf

Note: We do not sell personal information as defined by CCPA. We do not collect or use personal information for targeted advertising profiling.

13. Children's Privacy

MeloTools is not intended for children under 13 years of age. We comply with the Children's Online Privacy Protection Act (COPPA):

• We do not knowingly collect personal information from children under 13
• We do not require children to disclose more personal information than reasonably necessary
• If we discover we have collected information from a child under 13, we delete it immediately
• Parents concerned about their child's privacy should contact us immediately

14. Data Retention

We retain personal data only as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained until account deletion or closure
• Contact Form Data: Retained for 1 year for customer service purposes
• Analytics Data: Aggregated and automatically deleted after 26 months
• Image Files: Automatically deleted within 30 minutes of upload
• Legal/Compliance: Retained as required by applicable laws

15. International Data Transfers

MeloTools operates internationally. Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws different from your home country. By using MeloTools, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.

We implement appropriate safeguards for international transfers, including Standard Contractual Clauses and adequate Binding Corporate Rules where required.

16. Policy Updates and Changes

We review and update this Privacy Policy regularly to reflect changes in our practices, technology, legal requirements, and other factors. If we make material changes, we will:

• Post the updated policy on this page with a new "Last Updated" date
• Send notification to registered users for significant changes
• Request your consent for major policy changes that affect your rights

Your continued use of MeloTools after any changes constitutes your acceptance of the updated Privacy Policy.

17. Contact and Privacy Inquiries

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices: